Payment & Refund Policy

Hassle-Free Payments

How to Book Your Ride with M Luxe Transport

Booking your ride with M Luxe Transport is quick, secure, and hassle-free.

1. Contact Our Team

Get in touch with us via WhatsApp, phone, email, or any of our available contact channels. Our team will help you choose the most suitable vehicle, confirm your travel details, discuss your requirements, and provide you with a final quotation.

2. Receive Your Secure Payment Link

Once your booking is confirmed, we will generate a secure payment link specifically for your reservation.

3. Payment Link Delivery

Your payment link will be sent to you through your preferred communication channel, such as WhatsApp or email.

4. Complete Your Payment

Click the payment link to access our secure payment portal. You can complete your payment using your preferred payment method, including major credit or debit cards (where available).

5. Review & Confirm

Please review your booking details and payment information before confirming your payment.

6. Payment Confirmation

Once your payment has been successfully processed, you will receive a payment confirmation for your records.

7. Booking Confirmation

After we receive your payment, our team will confirm your booking and begin making the necessary arrangements for your journey.

We are committed to making your booking and payment experience as simple, secure, and convenient as possible. If you require any assistance, our team is always happy to help.

Refund Policy

At M Luxe Transport, we are committed to providing reliable and professional transport services. If you need to cancel your booking or request a refund, please review the following policy.

Refund Eligibility

Refund requests must be submitted within 7 days from the date of payment and are subject to our review and approval.

To request a refund, please contact our customer support team with your booking details and the reason for your request.

Email: info@mluxetransport.com

Phone: +60 12-306 2662

Once we receive your request, we will review it and notify you whether your refund has been approved or declined. If approved, the refund will be processed to your original payment method within 5–7 business days.

Refund Conditions

Refunds may be granted under the following conditions:

  • The transport service has not yet been provided.

  • The booking is cancelled within the eligible refund period.

  • The refund request complies with our booking terms and conditions.

Refunds will not be provided in the following situations:

  • The transport service has already been completed or partially used.

  • The booking is cancelled outside the eligible refund period.

  • The booking is cancelled due to a violation of our Terms & Conditions.

Refund Method

  • Credit or Debit Card Payments: Refunds will be credited back to the original card used for payment.

  • Bank Transfer or Cash Payments: Refunds will be made via bank transfer to the customer's nominated bank account.

Contact Us

If you have any questions regarding this Payment & Refund Policy or require assistance with your booking or refund request, please contact us.

M Luxe Transport

Website: www.mluxetransport.com

Email: info@mluxetransport.com

Phone: +60 12-306 2662

Business Address:

Level 3A, Sunway Visio, Lingkaran SV, Sunway Velocity, Cheras, 55100 Kuala Lumpur, Malaysia