Privacy Policy

Last Updated: July 2026

At M Luxe Transport ("we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit www.mluxetransport.com or use our transport services.

By using our website or booking our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you contact us, request a quotation, or make a booking:

Full name
Phone number
Email address
Pickup and drop-off locations
Travel date and time
Flight details (if applicable)
Number of passengers
Payment information (processed securely through our payment provider)
Any additional information you choose to provide during your enquiry or booking

We may also collect certain technical information automatically when you visit our website, including:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of your visit
Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

Process and manage your bookings
Provide transportation services
Respond to your enquiries and customer support requests
Confirm your reservations
Process payments
Send booking confirmations and service updates
Improve our website and customer experience
Detect and prevent fraud or unauthorized activities
Comply with applicable legal and regulatory requirements

With your consent, we may also send promotional offers, discounts, or service updates. You may opt out of receiving marketing communications at any time.

3. Payment Information

Payments made through our website are processed securely using trusted third-party payment providers.

M Luxe Transport does not store your complete credit or debit card details on our servers.

4. Sharing Your Information

We respect your privacy and do not sell or rent your personal information.

We may share your information only when necessary with:

Our drivers and transport partners for the purpose of providing your booked transportation
Payment service providers
IT service providers and website hosting providers
Government authorities or law enforcement agencies when required by law
Professional advisers where necessary to comply with legal obligations

All third parties are expected to protect your personal information and use it only for the purposes for which it was provided.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, remember your preferences, and enhance website functionality.

You may choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

6. Data Security

We take reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, misuse, or loss.

While we strive to use commercially acceptable methods to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

Provide our services
Fulfil our contractual obligations
Comply with legal and regulatory requirements
Resolve disputes
Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymised.

8. Your Rights

Subject to applicable laws, including Malaysia's Personal Data Protection Act 2010 (PDPA), you may have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete information
Withdraw your consent (where applicable)
Request deletion of your personal data where legally permitted
Request that we limit the processing of your personal information

To exercise these rights, please contact us using the details below.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their respective privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time without prior notice.

Any changes will be published on this page together with the updated effective date. Your continued use of our website after changes are posted constitutes your acceptance of the revised Privacy Policy.